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Shipping Policy

Canada Post
  • WE ARE 100% Canadian Owned and Operated and ship ONLY within Canada.
  • BERRN Consulting Ltd provides Ground Shipping via UPS, CanadaPost, Purolator and FedEx
  • UPS, FedEx and Canada Post are the preferred shippers of BERRN Consulting Ltd
  • We make a best effort to ship all in stock orders within 48-72 hours (Unless delivery time otherwise indicated). Shipment tracking information will be sent at time of shipment.
  • All shipping charges are calculated based on the weight of the product(s) that are ordered and the destination Postal Code. Rates are calculated live by using the shipping company rate calculator.
  • We reserve the right to change the shiping method depending on the availabilty of the carrier as needed.
  • Please contact us at 1-877-233-8288 for Expedited Shipping Service. Additional charges will apply.

As experienced leaders in the emergency management field, we pride ourselves in delivering industry-leading quality and service. Please call us immediately at 1-877-233-8288 if BERRN Consulting Ltd makes an error with your order or you receive damaged or defective merchandise. Check orders on receipt. Any discrepency must be reported within 14 days of receipt of order.


  • AED units , Special Order items and DG rated batteries can not be returned.. You may receive a refund or credit on most other items within 15 days of delivery (Excluding special order, or made to order items). Items must be unopened, in their original packaging. All returned items must be in new condition. Please call us at 1-877-233-8288 to obtain a Returned Merchandise Authorization (RMA) number prior to returning any merchandise. Please clearly write your RMA number on the shipping label of returned items. Items returned to us without an RMA will incur a 15% restocking fee. Returns beyond 15 days will not be accepted.
  • Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we highly recommend that you ship returned items as 'Insured' using a reputable carrier who will issue a tracking number for the shipment. BERRN Consulting Ltd is not responsible for customer returns that are lost or damaged during shipping.
  • Items not purchased from BERRN Consulting Ltd may not be returned to BERRN Consulting Ltd

Warranty Service

All automated external defibrillators (AEDs) sold by BERRN Consulting Ltd include a minimum of a 5-year manufacturer's warranty. Warranty service and technical support questions are accommodated at the following telephone numbers based on your model of AED or accessories:

Product Support and Inquiries


AED Technical Support Numbers

DefibTech: 1-866-333-4241
HeartSine: 1-866-478-7463
Philips Healthcare: 1-800-263-3342
Physio-Control: 1-800-442-1142
ZOLL Medical: 1-800-348-9011